Everything went according to the instructions - we selected "yes" - and after 2 or 3 minutes with the updating screen showing - it powered down as it should. Until now we have had a very favourable impression of Samsung products and we have several - but this is extremely disappointing. I have scoured the Internet for a solution - and while several people report this problem - none seem to have found a solution. When it powers up - it gets stuck on "Load" whether or not there is a disc in place. Solvusoft's close relationship with Microsoft as a Gold Certified Partner enables us to provide best-in-class software solutions that are optimized for performance on Windows operating systems. As a Gold Certified Independent Software Vendor ISV , Solvusoft is able to provide the highest level of customer satisfaction through delivering top-level software and service solutions, which have been subject to a rigourous and continually-audited approval process by Microsoft.